Frequently Asked Questions (FAQ) – The Print Quality Specialists

Q: What services do The Print Quality Specialists provide?

A: We provide professional label and barcode printer installation, repair, servicing, and support for businesses across Staffordshire and surrounding areas. We work with major brands including Zebra, TSC, Sato, Toshiba, Printronix, Intermec, Datamax, and Honeywell.

Q: Where are you located and which areas do you serve?

A: We are based in Heath Hayes, Cannock and provide onsite and workshop services across Staffordshire, including Stafford, Walsall, Wolverhampton, and Lichfield.

Q: Do you provide on-site label printer installation?

A: Yes. Our technicians come directly to your business premises to provide fast, professional label printer installation, minimizing downtime and ensuring your printers are set up correctly from the start.

Q: What does your installation service include?

A: We provide full installation services including:

• Hardware setup

• Zebra and other printer model configuration

• Driver, software, and firmware installation

• Testing to ensure optimal performance and print quality

Q: Which brands do you install and configure?

A: We install and configure all major brands, including Zebra, TSC, Sato, Toshiba, Printronix, Intermec, Datamax, and Honeywell.

Q: Do you repair Zebra and other label printers?

A: Yes. We are certified Zebra printer repair specialists and repair all major brands of thermal and barcode printers.

Q: What types of printer repair do you offer?

A: Our services include:

• Emergency onsite repairs

• Workshop/depot repairs

• Print head and component replacement

• Cleaning and preventative maintenance

Q: How long do depot repairs take?

A: Most workshop repairs are completed within 3–5 business days, depending on parts availability and the issue.

Q: Do you offer ongoing printer servicing plans?

A: Yes. We offer scheduled maintenance and service contracts to ensure your printers operate reliably and reduce downtime.

Q: What support options are available?

A: We provide phone support, onsite visits, and depot servicing. Our engineers can assist with connectivity issues, software problems, firmware updates, and print quality concerns.

Q: Can you help with driver, software, and firmware installation?

A: Yes. We install all necessary drivers, software, and firmware updates so your printers integrate seamlessly with your business systems.

Q: Do you supply printer labels, ribbons, and consumables?

A: Yes. We provide genuine and high-quality alternative supplies, including labels, thermal ribbons, receipt paper, and tags from trusted brands.

Q: How do I choose the right consumables for my printer?

A: Our team can recommend the correct labels and ribbons for your printer model and application. Contact us with your printer details and printing requirements.

Q: How much does installation or repair cost?

A: Costs vary depending on the service required. We provide accurate quotes before any work begins. Contact us to get a personalised quote for your printers.

Q: Do you offer same-day or emergency services?

A: Yes. We can often attend onsite the same working day for urgent issues, subject to availability.

Q: What if I still have a question?

A: If your question isn’t listed, our friendly support team is happy to help. You can reach us via phone, email, or our contact form. Visit our Contact page to get in touch.