FIELD SERVICE
Thermal printer support, repairs and maintenance is our bread and butter, I’ve been repairing customers labelling equipment for almost 10 years now. No matter how old or faulty, if we can source the required parts we can repair it.
WHY CHOOSE US?
BASED IN THE MIDLANDS IN THE UK
OPEN 7AM - 5PM(MON - FRI)
ALMOST A DECADE OF EXPERIENCE
WE DEAL DIRECTLY WITH DISTRIBUTORS
HIGH QUALITY WORKMANSHIP
TRANSPARENT REPORTING
GREAT VALUE FOR MONEY
FRIENDLY SUPPORT IS ONLY A CALL AWAY
HOW MUCH WILL IT COST?
Desktop Thermal Printer: £75 initial fee plus mileage of 35p a mile unless you are within 75 miles of us per visit, parts not included. We can evaluate more than 1 desktop thermal printer per visit for an extra £35 per extra desktop thermal printer.
Industrial Thermal Printer: £90 initial fee plus mileage of 45p a mile unless you are within 75 miles of us per visit. We can evaluate more than 1 industrial thermal printer per visit for an extra £45 per extra industrial thermal printer
NO MILEAGE CHARGE FOR CUSTOMERS WITHIN 75 MILES OF US PRICES EXCLUSIVE OF VAT*
ANNUAL SERVICE AGREEMENTS
We offer on-site annual service contracts for desktop and industrial thermal printers, a prepaid agreement per printer get’s you:
Next working day response time.
Access to expert telephone support and advice during opening hours.
Unlimited call outs for hardware issues.
All parts are included in the price (apart from consumables)
Stocked replacement parts for your printer.
Consumable replacements at reduced labour rates.
Peace of mind and operational security.
Contact us to discuss service agreements today.
WHAT DOES A TYPICAL REPAIR LOOK LIKE?
The most common problems are print quality related, the parts that carry out the printing in a thermal printer are consumable(thermal printhead and platen roller); They have a lifetime and aren’t expected to last forever.
Let’s say you have a 203dpi Zebra ZT410/ZT411 Industrial thermal printer with lots of crisp vertical white lines running through the print, you would need a printhead replacement we would usually recommend replacing the platen roller at this point too.
You are 20 miles away, this repair would cost you: £390 for the official printhead, £50 for the platen roller and £90 for the installation. A total cost of £530 excluding VAT.
That’s less than half of a new standard configuration ZT411 which is £1100 excluding VAT. We could save you even more money on the repair if you are willing to try OEM compatible printheads.