Our Technical Services
Thermal label printer, enterprise mobile computer and barcoding specialists. Lots of experience working with software and hardware from a wide breadth of industry leading manufacturers. Solving your technical challenges and allowing you to focus on the more important aspects of your business.
Click the buttons on the left to find out more about each of our services!
ON-SITE SUPPORT & REPAIR
Thermal label printer fault callouts, based in the UK midlands we are perfectly positioned to support your business. Save your time by getting us to diagnose or resolve issues that might take you hours in minutes.
EXPERIENCED AND FRIENDLY TECHNICIANS
PROFICIENT WITH INDUSTRY LEADING BRANDS (Zebra, TSC, Printronix, SATO, Toshiba TEC, Intermec/Honeywell)
GENUINE REPLACEMENT PARTS
WORK ON LEGACY & CURRENT EQUIPMENT
WE PUT OUR CUSTOMERS INTERESTS ABOVE ALL
COMMON LABEL PRINTING ISSUES WE RESOLVE FOR OUR CUSTOMERS
Unreadable text, labels not stopping at the correct point, consistent/intermittent errors stopping printing, poor print quality, no power, routine printhead and platen roller replacements, sensors not picking up the gap/mark, data not being received/not printing at all, label jams.
WHATEVER THE PROBLEM WE WILL FIND YOU A SOLUTION
WORKSHOP REPAIRS
Our workshop in Heath Hayes, Cannock is well equipped to tackle misbehaving barcode scanners, enterprise mobile computers, truck mounts and thermal label printers. Offering an alternative to expensive manufacturer ad-hoc repairs while still providing a high quality repair experience.
FREE EVALUATIONS
GREAT VALUE COMPARED TO MANUFACTURER AD-HOC REPAIRS
OEM REPLACEMENT PARTS
CIRCUIT BOARD LEVEL REPAIR(Power supplies & Main logic board)
LEGACY & CURRENT DEVICES(Symbol, Motorola, Zebra, Intermec, Honeywell, Datalogic, TSC)
ANNUAL MAINTENANCE CONTRACTS
COMMON ISSUES WE RESOLVE IN OUR WORKSHOP
Broken USB/Network ports, no power, not scanning barcodes, pressing the trigger doesn’t activate the scan beam, broken lens, broken touchscreens, docking connector problems, poor print quality, label feeding issues/jams, gap/mark sensing problems, error status resolutions, WIFI and Bluetooth connectivity modules failing.
WHATEVER THE PROBLEM WE WILL FIND YOU A SOLUTION
We provide on site annual maintenance contracts for desktop label printers, industrial label printers and print engines. Offering many advantages such as professional help is not far away, issues can be diagnosed/resolved quickly via remote technical support. Fault callouts, wear and tear spare parts/labour is covered by the initial prepaid agreement and we keep a stock of parts. Our contracts allow customers to more accurately budget for their maintenance requirements as well as including 1 annual preventative maintenance site visit per contract.
MAINTENANCE CONTRACTS
8 HOUR RESPONSE TIME
QUICK PROBLEM DIAGNOSIS/RESOLUTION
STOCKED SPARE PARTS
EXPERTLY TRAINED TECHNICIANS
PREVENTATIVE MAINTENANCE
On-site preventative maintenance visits for desktop label printers, industrial label printers and print engines. Helping our customers to get the most life and efficiency out of their label printers by performing routine inspections, tests, calibration and cleaning. Carried out by a technical professional, we can spot faults and recommend corrective action before they develop into a real problem.
PAPER PATH INSPECTION AND CLEANING
DRIVE SYSTEM INSPECTION & ADJUSTMENT
SENSOR TEST & CALIBRATION
PRINT QUALITY TEST
CLEANING OF PRINTHEAD & PLATEN ROLLER
FIRMWARE UPDATES
CONFIGURATION OPTIMISATION
LABEL PRINTER UPGRADES/INSTALLATIONS
We can help with installing field optional extras such as a liner take up or peel assembly’s. Whether your current thermal label printer is out of date or you would like to explore alternative options for a brand new replacement. We can advise customers on what would be the best for them and assist in the installation & configuration process.